Refund Policy

UltraGen Studio does not sell physical goods through this website. This website currently does not offer checkout or process customer payments. If we offer a paid digital software service, the applicable price, currency, renewal terms, delivery method, and cancellation terms will be disclosed before checkout.

1. Digital Delivery

• Digital software access, generated files, or downloadable deliverables are provided online after purchase or account approval.
• No shipping is required because UltraGen Studio does not sell physical goods.

2. Refund Request Period

• Customers may request a refund within 10 days of purchase unless the specific product page states a different policy before checkout.
• Refunds are generally available for unused digital services, duplicate payments, billing errors, or service failures that we cannot resolve.
• Consumed digital usage, completed custom work, or delivered files may be non-refundable unless required by law.

3. Cancellations

• If a subscription is offered, customers may cancel future renewals through the product account area or by contacting support.
• Cancellation stops future billing but does not automatically refund prior usage unless the refund conditions above apply.

4. Refund Processing

• Refund requests should be sent via email to [email protected].
• Please include your account email, order or invoice reference, and the reason for the request.
• Upon receiving the refund request, we will review it within 5 business days.
• Refunds will be processed through the original payment method.

5. Contact Us

If you have any questions, please contact [email protected].