Refund Policy

UltraGen Studio does not sell physical goods through this website. This website currently does not offer checkout or process customer payments. If we offer paid consumer creative tools (subscription and/or credit-based digital access), the applicable price, currency, renewal terms, delivery method, commercial rights, and cancellation terms will be disclosed before checkout.

1. Digital Delivery

• Digital software access, generated files, or downloadable deliverables are provided online after purchase or account approval.
• No shipping is required because UltraGen Studio does not sell physical goods.

2. Refund Request Period

• Customers may request a refund within 10 days of purchase unless the specific product page states a different policy before checkout.
• Refunds are generally available for unused digital services, duplicate payments, billing errors, or service failures that we cannot resolve.
• Consumed digital usage, completed custom work, or delivered files may be non-refundable unless required by law.

3. Cancellations

• If a subscription is offered, customers may cancel future renewals through the product account area or by contacting support.
• Cancellation stops future billing but does not automatically refund prior usage unless the refund conditions above apply.

4. Refund Processing

• Refund requests should be sent via email to [email protected].
• Please include your account email, order or invoice reference, and the reason for the request.
• Upon receiving the refund request, we will review it within 5 business days.
• Refunds will be processed through the original payment method.

5. Contact Us

If you have any questions, please contact [email protected].